FAQ
Why do we charge to use our public conveniences
The provision of public toilets/conveniences is a non-statutory service, unfortunately with the ongoing pressure on budgets all non-statutory services have been reviewed. Councillors have taken the decision to implement a charge to safeguard the service and provision of high quality toilets, with the entry fee going towards a refurbishment programme.
Why have you removed family passes
In 2018 we installed automated pay on entry paddlegates, this replaced attendants. Making this change significantly reduces the cost of operating our facilities and allows us to expand the opening times. Unfortunately it does mean that we can no longer offer a family pass.
Schools
We offer free access for registered school parties during the summer season.
Cleanliness
All our facilities are cleaned multiple times each day, unfortunately at busy periods the sites can become soiled very soon after our staff have attended.
Improvement programme
We are investing significantly in our network of sites, in 2018 alone we have invested in a refurbished Vincent Pier and are working on a full refurbishment of our St Nicholas gardens site.
Occasionally we may need to change the operating hours due to unforeseen circumstances such as mechanical failure or vandalism.
RADAR keys
You can get a RADAR key from one of our Customer First Centres. They cost £3.00.
RADAR the disability network, provide further information about the National Key Scheme for disabled toilets.