We reserve the right to modify any Terms and Conditions of the MOT service. Nothing in these Terms and Conditions is intended to affect, nor will affect, a customer's statutory rights.
The booking can be changed and cancelled up until 15:00 on the working day before the test is due to occur, free of charge for a different vehicle or date/time (subject to availability). You can also modify vehicle details up to 1 hour before your test.
If you have taken up a discount, the booking cannot be re-booked outside of the discounted period.
If you cancel after 15:00 the working day before the test or do not turn up on time for the test then you may be charged the full fee.
You need to turn up at least 10 minutes before your test time. If you don’t then the vehicle will not be tested and you will need to make a new booking and payment for a full test.
All payments will be taken through a secure payment system at time of booking and a receipt will be issued by email.
Subject to the above conditions, bookings can only be cancelled and refunded on bookings made by debit card or credit card.
Any refund will be paid back on to the original card it was paid on within 5 working days of cancelling the booking. A receipt will be issued by email to confirm the refund.
The MOT Tester will perform a pre-inspection check of your vehicle and will inform you of any reason why they will be unable to perform the test. In these circumstances you will be required to make a new booking and payment for a full test (the payment for the new booking is in addition to the payment made prior to the pre-inspection check).
There are no facilities to book and take payments for MOTs at the garage. You will need to complete this on-line or by ringing Customer services on 01723 232323.
If your vehicle fails a MOT, you have 10 working days after the date of the test to complete the partial re-test. If not then your vehicle will be classed as failing and you will need to make a new booking and payment for a full MOT test.